By submitting an order online (i.e. after selecting the product(s), completing the Momo online order form and confirming the order by clicking the submit button), or by placing an order in the form of an email, Consumers issue a legally binding purchase offer which will need to be accepted by Momo company.
Momo reserves the right to refuse orders. If Momo should reject an order, the Consumer will be notified immediately.
After submitting order, we will send you a confirmation email that your order has been received.
We will send you a subsequent email confirming that your order has been shipped.
Payments via bank transfer should be made to:
Please note that any bank transfer charges incurred in respect of your order will be added to your balance.
If we do not receive your payment within 10 days, your order will be cancelled automatically.
Make sure you select the option "EU Transfer" to avoid extra charges by your bank. Your order will be dispatched as soon as payment has been received.
Delivery within the EU should take 7-14 days.
Our products come with a statutory 2-year guarantee, starting upon receipt of the products.
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.
Please prevent damage to and contamination of the goods. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.
-------------------- Cancellation form --------------------
If you wish to cancel this contract, please complete and submit this form.
Momo, Trakt Lubelski 237N
tel: +48 692 555 515
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) _______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________ Name of consumer(s)
________________________________________________________ Address of consumer(s)
________________________________________________________ Signature of consumer(s) (only if this form is notified on paper)
_________________________ Date (*)